OVERVIEW
At Simboo Nation, we strive to provide efficient, timely, and transparent shipping services. Whether you are ordering a custom-designed item or placing a bulk order, we aim to make shipping as seamless as possible.
SHIPPING REGIONS
Domestic: We ship across the entire United States including Hawaii and Alaska.
International: We ship to international destinations via USPS, FedEx, UPS, and DHL.
SHIPPING CARRIERS
- USPS
- FedEx
- UPS
- DHL
ORDER PROCESSING TIMES
- In-Stock Items: In-stock orders are generally processed within 3–5 business days. Processing time is separate from carrier transit time.
- Custom and Made-to-Order Items: Processing and production timelines vary by project and are confirmed in the applicable quote, order, or written agreement after relevant project requirements and approvals are established.
- Wholesale Orders: Processing and production timelines for wholesale orders are project-specific and are confirmed in the applicable quote, order, or written agreement based on quantity, product requirements, materials, approvals, and production needs.
Processing times do not include weekends or public holidays. When tracking is available from the selected carrier or shipping service, tracking information will be provided after the order ships.
SHIPPING RATES
Rates are calculated at checkout based on size, weight, and destination. International rates are shown at checkout once your address is entered. Some international orders may be subject to customs fees, duties, and taxes which are the responsibility of the recipient.
FREE LOCAL PICKUP
Free local pickup is available for customers in Los Angeles, CA. Select "Local Pickup" at checkout and arrange a convenient pickup time at our location.
TRACKING
After your order ships, shipment confirmation and tracking information will be provided when available from the selected carrier or shipping service. When tracking is available, you can track your shipment via the carrier's website.
LOST OR DAMAGED SHIPMENTS
- Lost: Contact us immediately at support@simboonation.com with your order details.
- Damaged: Contact us within 5 business days of receiving your order with photos of the damaged item and packaging.
ORDER CANCELLATIONS
Orders can be canceled within 24 hours of purchase. Contact support@simboonation.com immediately. After 24 hours, custom and made-to-order items cannot be canceled.
INTERNATIONAL SHIPPING
Additional customs fees, duties, and taxes may apply based on the destination country. Simboo Nation is not responsible for delays caused by customs procedures.
SHIPPING RESTRICTIONS
- We do not ship to P.O. Boxes for international orders.
- Some remote locations may not be available — contact us before ordering.
simboonation.com/policies/shipping-policy
CONTACT
Email: support@simboonation.com
Phone: (213) 266-8779
Address: Simboo Nation, 926 S Los Angeles St #2, Los Angeles, CA 90015
