Track order
Track Your Order
Once your order has been dispatched you will receive a shipping confirmation email containing your tracking number and a direct link to track your delivery in real time.
How to Track Your Order
Step 1 — Check Your Email
After your order is dispatched we send a shipping confirmation email to the email address used at checkout. This email contains your unique tracking number and carrier details.
Step 2 — Click Your Tracking Link
Click the tracking link in your confirmation email to view the real-time status of your delivery directly on the carrier's tracking page.
Step 3 — Enter Your Tracking Number
If you cannot find your tracking email enter your order number and email address in our order lookup tool or contact us directly and we will locate your order immediately.
Estimated Delivery Times
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 5–8 business days | 2–3 business days |
| United Kingdom | 7–10 business days | 3–5 business days |
| Canada | 10–14 business days | 5–7 business days |
| Australia | 10–14 business days | 5–7 business days |
| Europe | 7–12 business days | 4–6 business days |
| South Africa | 7–10 business days | 3–5 business days |
| Rest of Africa | 10–18 business days | 7–10 business days |
| International | 10–18 business days | 7–10 business days |
Please note delivery times are estimated and do not include production time for custom and wholesale orders. All times are from the date of dispatch.
Order Status Guide
Order Confirmed
Your order has been received and payment confirmed. We are preparing your order for production or dispatch.
In Production
Your custom or wholesale order is currently being manufactured. This applies to custom orders and wholesale orders only.
Quality Control
Your completed order is undergoing our quality inspection process before packing and dispatch.
Dispatched
Your order has been packed and handed to our shipping carrier. You will receive your tracking number by email shortly.
In Transit
Your order is on its way. Use your tracking number to monitor progress in real time.
Out For Delivery
Your order is with your local delivery driver and will be delivered today.
Delivered
Your order has been delivered. If you did not receive it please contact us immediately.
Shipping Rates
| Service | Cost |
|---|---|
| Standard Shipping | $7.99 |
| Express Shipping | $14.99 |
| Free Standard Shipping | On all orders over $100 |
| International Shipping | Calculated at checkout |
Important Information
Custom & Wholesale Orders
Production time is additional to shipping time. Please allow 7 to 14 business days for production plus your chosen shipping time for the total delivery estimate.
International Orders
International customers are responsible for any customs duties, taxes or import fees charged by their country upon delivery. These charges are not included in our shipping rates.
Lost or Delayed Orders
If your tracking shows no movement for more than 5 business days or your order has not arrived within the estimated delivery window please contact us immediately at support@simboonation.com and we will investigate with the carrier on your behalf.
Damaged Orders
If your order arrives damaged please photograph the damage and contact us within 7 days of delivery. All orders are insured during transit and we will arrange a replacement or refund promptly.
Cannot Find Your Tracking Number?
If you have not received your shipping confirmation email please check the following:
- Check your spam or junk mail folder
- Ensure you used the correct email address at checkout
- Allow up to 24 hours after dispatch for the email to arrive
- Contact us at support@simboonation.com with your order number and we will resend your tracking details immediately
Contact Us About Your Order
If you have any questions or concerns about your order our customer support team is available Monday to Saturday and responds to all enquiries within 24 hours.
📧 Email: support@simboonation.com
📋 Submit an Enquiry: Contact Us