From stitch to seam, we bring life to your dream!

Menu
0

From stitch to seam, we bring life to your dream!

    0

    Your Cart is Empty

    Shipping Policy

     

    Overview

    AtSimboo Nation, we strive to provide efficient, timely, and transparent shipping services to meet the needs of both our retail customers and wholesale partners. Whether you are ordering a custom-designed clothing item or placing a bulk order for your store, we aim to make the shipping process as seamless as possible.

    2. Shipping Regions

    We offer shipping to bothdomestic andinternational locations.

    • Domestic Shipping: We ship across the United States, includingHawaii andAlaska.

    • International Shipping: We ship tointernational destinations that accept shipping through major carriers such asUSPS,FedEx,UPS, andDHL. International shipping rates will vary based on the destination.

    3. Shipping Carriers

    We use trusted, reliable shipping carriers to ensure your orders arrive safely and on time:

    • USPS (United States Postal Service)

    • FedEx

    • UPS

    • DHL

    4. Order Processing Times

    • In-Stock Items: If the item is in stock and available for immediate shipping, the processing time is typically5-7 business days.

    • Custom and Made-to-Order Items: Processing times for custom-made or personalized clothing may vary based on the complexity of the design. These orders typically take between10-14 business days.

    • Wholesale Orders: For bulk wholesale orders (50+ items), processing time is typically3 weeks. Larger orders of300+ items may take4-6 weeks depending on order volume and complexity.

    Note: Processing times do not include weekends or public holidays. You will receive a tracking number once your order has shipped.

    5. Shipping Rates

    • Shipping rates arecalculated at checkout based on the size, weight, and destination of your order.

    • Forinternational shipping, rates will be shown during checkout once the shipping address is entered.

    • Forcustom orders, shipping rates will be discussed and agreed upon during the consultation phase before finalizing the order.

    Important: Some international orders may be subject tocustoms fees, duties, and taxes, which are the responsibility of the recipient.

    6. Free Local Pickup

    We offerfree local pickup for customers located inLos Angeles, CA. Simply select“Local Pickup” during checkout and arrange a convenient time to pick up your order at our location.

    Note: We do not offer freelocal delivery. All deliveries are handled through the shipping carriers.

    7. Shipping Notifications and Tracking

    • Once your order has been shipped, you will receive anemail confirmation with your tracking number.

    • You can track your shipment directly through the carrier’s website using the provided tracking number.

    8. Lost or Damaged Shipments

    • Lost Shipments: If your order is lost in transit, we will help you file a claim with the shipping carrier. Please contact us immediately atsupport@simboonation.com and provide your order details.

    • Damaged Shipments: If you receive a damaged item, please contact us within5 business days of receiving your order. We may require photos of the damaged item and packaging to assist in resolving the issue.

    Important: It is the customer’s responsibility to place a claim with the carrier for any damages or losses once the item is in transit.

    9. Order Cancellations and Changes

    • Orders can becanceled within 24 hours of purchase. Please contact us immediately atsupport@simboonation.com if you need to make any changes or cancel your order. After 24 hours, custom and made-to-order items cannot be canceled.

    10. International Shipping (Customs, Taxes, and Duties)

    • Forinternational orders, please be aware that additionalcustoms fees,duties, andtaxes may be applicable based on the destination country. These charges are the responsibility of the customer.

    • Simboo Nation is not responsible for any delays caused by customs or local government procedures.

    11. Returns and Exchanges

    • You have30 days from the date of delivery to return most items. Please refer to ourReturn Policy for more details.

    • Custom orders and made-to-order items arefinal sale and cannot be returned or exchanged unless they are damaged or defective.

    12. Shipping Restrictions

    • P.O. Boxes: We do not ship toP.O. Boxes for international orders.

    • Remote Locations: Some remote international locations may not be available for delivery. Please contact us for more information before placing an order.

     

     

    13. Contact Information

    If you have any questions or concerns regarding shipping, please do not hesitate to contact us:

    • Email:support@simboonation.com

    • Phone: (213) 266-8779

    • Address: Simboo Nation, 926 S Los Angeles St #2, Los Angeles, CA