Shipping Destinations: We ship both domestically and internationally, serving customers worldwide.
Shipping Carriers: We utilize USPS, FedEx, UPS, and DHL for our shipping needs, offering various shipping options to meet your preferences.
Processing Time:
Shipping Rates: Shipping rates are calculated at checkout. For custom orders, shipping rates will be discussed during the project consultation.
International Shipping: We offer international shipping, and rates are provided at checkout.
Lost or Damaged Shipments: Customers must place an investigation and claim with the responsible shipping carrier. Additionally, customers should contact Simboo Nation support for assistance.
Order Tracking: Order tracking is provided for all shipments. Tracking information is provided once the order is fulfilled and ready for shipment.
Order Changes or Cancellations: Customers have 24 hours from order placement to request cancellation. In-stock items cannot be cancelled after this period. Custom and wholesale orders are considered final after 24 hours.
Local Pickup and Delivery: We offer free local pickup but do not provide free local delivery. All deliveries are handled by shipping companies.