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Shipping Policy

  1. Shipping Destinations: We ship both domestically and internationally, serving customers worldwide.

  2. Shipping Carriers: We utilize USPS, FedEx, UPS, and DHL for our shipping needs, offering various shipping options to meet your preferences.

  3. Processing Time:

    • Items in stock: 5-7 days processing time.
    • Made-to-order or custom items: Processing time varies based on the project.
    • Wholesale orders: Processing time varies based on volume. Orders between 50-200 items: 3 weeks. Orders 300+: 30 days or more.
  4. Shipping Rates: Shipping rates are calculated at checkout. For custom orders, shipping rates will be discussed during the project consultation.

  5. International Shipping: We offer international shipping, and rates are provided at checkout.

  6. Lost or Damaged Shipments: Customers must place an investigation and claim with the responsible shipping carrier. Additionally, customers should contact Simboo Nation support for assistance.

  7. Order Tracking: Order tracking is provided for all shipments. Tracking information is provided once the order is fulfilled and ready for shipment.

  8. Order Changes or Cancellations: Customers have 24 hours from order placement to request cancellation. In-stock items cannot be cancelled after this period. Custom and wholesale orders are considered final after 24 hours.

  9. Local Pickup and Delivery: We offer free local pickup but do not provide free local delivery. All deliveries are handled by shipping companies.